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Returns & Exchanges

Thank you for shopping at www.kiwielites.com! If you are not completely satisfied with your purchase, we're here to help.

Exchanges

If you wish to exchange item(s) purchased at www.kiwielites.com, you must contact us via email (kiwielitesinfo@gmail.com) within 7 days of receiving the merchandise. We will send you an exchange authorization number.

To be eligible for an exchange, your item(s) must be unused, unwashed and in the same condition that you received it. Your item(s) must be in the original packaging with all the original tags attached. 

Your item(s) must be accompanied by the original receipt or proof of purchase. Please include the exchange authorization number as well as your selection of new item(s) from the current availability. Return your purchased item(s) within 21 days of receipt. Exchanges after this date may not be eligible. Once we receive your item(s), we will inspect it and send you a notification email and process your exchange within 3-4 business days.

Sale items

All sale items are considered a final sale and cannot be exchanged.

Shipping

You will be responsible for shipping costs of returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item(s) over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).

Contact us at kiwielitesinfo@gmail.com If you have any questions on how to exchange your item(s).